FAQ

  • Our gels typically last 2–3 weeks after arrival, whether shipped or picked up. Keep your gel refrigerated at all times, since room temperature can shorten its shelf life.

    Freezer storage: Freeze your gel in its original freezer-safe container for up to one year. Thaw it only once and do not refreeze. Discard any product that appears spoiled.

  • Our suggested serving is 1–2 tablespoons. Enjoy it on its own or mix it into smoothies, juices, coffee, and other foods and beverages.

  • Genesis Gold | The Origin

    Our original sea moss gel, made with sea moss, spring water, and lime. A simple introduction to sea moss for adults and families interested in adding it to their food routines. For children, consult a qualified healthcare professional before use, particularly because sea moss contains iodine.

    Elderberry | The Guardian

    A botanical blend of gold sea moss and elderberry. Elderberry has a history of traditional use in wellness practices. This blend is designed for customers drawn to elderberry and its place in traditional botanical preparations. It is not a treatment or a guarantee of immune support.

    Cranberry | The Renewer

    A sea moss and cranberry blend for customers who enjoy cranberry's distinctive flavor. Cranberry has been studied for specific urinary tract health applications, but this gel should not be described as a body cleanser or a treatment for urinary tract infections.

    Complete 102 | The Foundation

    A three-botanical blend featuring sea moss, bladderwrack, and burdock root. Created for customers interested in a more complex botanical combination. It is not a proven cleanse or detox treatment, and the body relies on organs such as the liver and kidneys to process and eliminate waste.

    All gels are handcrafted by a Certified Master Herbalist.

  • Our sea moss is sourced from Saint Lucia through our supplier. Other ingredients in our blends, including bladderwrack and botanicals, may come from different sources.

  • Orders are made after purchase and take 1–5 business days to process and ship. Shipping methods and estimated delivery timeframes are provided at checkout or in your order confirmation, as applicable.

    Local pickup: Northeast Houston, Texas; Orange, Texas; and North Chicago, Illinois. Pickup details are provided in your order confirmation.

    Please refrigerate your sea moss gel immediately upon receipt.

  • Sea moss is a natural source of iodine, and iodine content can vary. Complete 102 also contains bladderwrack, another source of iodine.

    If you have a thyroid condition, are pregnant or breastfeeding, take medication, or have concerns about iodine intake, consult a qualified healthcare professional before use.

    Please review each product's ingredients before use, especially if you have allergies or sensitivities. Our products are intended for general wellness and are not intended to diagnose, treat, cure, or prevent disease.

Policies

  • Orders and Payment

    All products are handmade and made to order. Orders are prepared after purchase, following the 24-hour cancellation window. Customers are responsible for reviewing product descriptions, ingredient information, prices, and order details before completing a purchase.

    Order Cancellation

    You may request cancellation within 24 hours of placing your order by emailing theluminoussunflower@outlook.com. Orders canceled within this window will be refunded to the original payment method. After 24 hours, your order enters preparation and can no longer be canceled, except where required by law.

    Product Variations

    Our products are handmade, and slight variations in texture, consistency, color, and appearance may occur between batches.

    Website Information

    We make reasonable efforts to keep product descriptions, prices, and website information accurate. Product availability and website content may change without notice.

    Limitation and Applicable Law

    Nothing in these terms limits any consumer rights that cannot legally be excluded. These terms are subject to applicable laws and regulations.

    For questions about these terms, contact theluminoussunflower@outlook.com.

  • You may request cancellation within 24 hours of placing your order by emailing theluminoussunflower@outlook.com. Orders canceled within this window will be refunded to the original payment method. After 24 hours, your order enters preparation and can no longer be canceled, except where required by law.

    Returns and Exchanges

    Because our products are handmade, made-to-order food and wellness items, we do not accept returns or exchanges. Damaged or incorrect orders are handled as described below.

    Damaged or Incorrect Orders

    Please report damaged or incorrect orders within 48 hours of delivery or pickup by emailing theluminoussunflower@outlook.com. Include your order number and clear photos of the damaged or incorrect product and its packaging, where applicable. Please retain the packaging and product until your report has been reviewed.

    Each report will be reviewed to determine whether a replacement or refund is appropriate, subject to applicable law.

    Lost or Missing Packages

    If tracking indicates that a package is lost or it has not arrived as expected, contact us at theluminoussunflower@outlook.com so we can review the situation.

    This policy is subject to applicable consumer protection laws.

  • Customers are responsible for providing a complete and accurate shipping address. If you notice an error, email theluminoussunflower@outlook.com as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

    Tracking and Delivery

    When tracking information is available, it will be provided through the applicable order or shipping notification. Carrier delivery estimates are not guarantees, and delays may occur due to carrier operations, weather, or other circumstances outside our control.

    Lost, Delayed, or Damaged Packages

    Contact theluminoussunflower@outlook.com if your package appears lost or has not arrived as expected. For damaged or incorrect orders, please report the issue within 48 hours of delivery or pickup by emailing theluminoussunflower@outlook.com. Include your order number and clear photos of the damaged or incorrect product and its packaging, where applicable. Please retain the packaging and product until your report has been reviewed.

    Refrigerated Products

    Products labeled for refrigeration must be refrigerated immediately upon receipt. Please make arrangements to receive and properly store these products promptly after delivery.

    For shipping questions, contact theluminoussunflower@outlook.com.

  • Privacy Policy

    The Luminous Sunflower Wellness Apothecary respects your privacy. This policy explains how information may be collected and used when you visit our website or place an order.

    Information We Collect

    Depending on your interactions with our website, information may include your name, email address, shipping details, order information, and other information you voluntarily provide. Payment information is handled through the payment services available at checkout.

    How We Use Information

    Information may be used to:

    • Process and fulfill orders.

    • Communicate about orders, shipping, pickup, and customer service.

    • Respond to questions and resolve order issues.

    • Maintain website operations and business records.

    • Meet applicable legal and regulatory requirements.

    Sharing Information

    Information may be shared with service providers involved in website hosting, payment processing, order fulfillment, shipping, and other necessary business operations. We do not sell your personal information. Information may also be disclosed when required by law.

    Security and Retention

    We take reasonable steps to protect customer information. However, no online transmission or storage system can be guaranteed completely secure. Information is retained as needed for legitimate business purposes and legal obligations.

    Cookies and Website Services

    Our website platform and integrated services may use cookies or similar technologies to support website functionality, analytics, and customer experience. Their use depends on the services enabled on our website.

    Your Choices and Questions

    You may contact us to ask about personal information associated with your orders or to make a privacy-related request. Requests are handled subject to applicable law and recordkeeping requirements.

    Contact: theluminoussunflower@outlook.com.

    This policy may be updated as our business practices or legal requirements change.

  • theluminoussunflower@outlook.com if you have questions about storage or shelf life.

    Shelf Life

    Shelf life varies by product and preparation. Follow the use-by or expiration information provided on the packaging. Do not consume a product if its packaging is compromised or if you have concerns about its condition.

    Ingredients and Allergens

    Review the ingredient list and allergen information on the product page and packaging before purchasing or using a product. If you need clarification about an ingredient, contact theluminoussunflower@outlook.com before ordering.

    Sea moss naturally contains iodine. If you have a thyroid condition or have been advised to limit iodine, consult your healthcare provider before use.

    General Wellness Disclaimer

    Statements on this website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

    Product descriptions are provided for general product information and are not a substitute for individualized medical advice.

    If you are pregnant, nursing, taking medication, or concerned about possible interactions with herbs or other ingredients, consult a qualified healthcare professional before use.

    Individual Experiences

    Products and ingredients may affect individuals differently. No particular health outcome is promised or guaranteed.

    For questions about product ingredients or care, contact theluminoussunflower@outlook.com.

  • Pickup Locations

    Pickup may be available at designated locations in Northeast Houston, Texas; Orange, Texas; and the North Side of Chicago, Illinois.

    Pickup Confirmation

    Once your order is ready for pickup, you will receive a notification with the designated pickup location, contact number, and instructions. The pickup address and location-specific contact details will be provided at that time. Please wait for confirmation before traveling to a pickup location.

    Pickup Timing

    Pickup arrangements depend on order readiness and the available pickup schedule. Please follow the instructions in your pickup notification and contact the designated pickup location if you need assistance coordinating your pickup.

    Phone Support

    For general questions, please use the business email address above. Pickup location contact numbers are provided in your pickup notification.

    Thank you for supporting The Luminous Sunflower Wellness Apothecary.